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Lowe’s Pickup: How does it work? & FAQs

Lowe’s Pickup: How does it work? & FAQs

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Lowe’s Buy Online, Pickup In-Store service enables swift, stress-free order retrieval. Their streamlined process gets customers in and out fast. Here’s everything you need to know about Lowe’s pickup options and how it works.

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How Does Lowe’s Pickup Options Work?

First, place an online order, selecting free in-store pickup. Customers receive updates as the order is processed.

Before heading to the store, customers can tap “Check in” and “I’m on my way” in the app. This alerts staff to prepare orders for swift retrieval.

Upon arrival, there are three pickup options:

  • In-store: Head to the designated pickup counter and tap “I’m here” in the app. The staff brings the order out.
  • Curbside: Park in a designated curbside spot and tap “I’m here” in the app. The team promptly delivered orders to the vehicle.
  • Lockers: Find the assigned locker and scan its barcode from the confirmation email. The vault opens automatically.

The streamlined system minimizes wait times. Customers can check in remotely so orders are ready when they arrive. With curbside and contactless lockers, pickup is extra quick and convenient.


Are there any conditions or exclusions to Buy Online or Store Pickup?

Conditions and Exclusions: While qualifying items bought online are typically ready within 3 hours, bulk orders or custom products may take longer. Customers can contact stores directly with specific pickup inquiries.

Conditions: Items are generally ready to be picked up during regular store hours. For more details, check out Lowe’s website: Unless you get another notification stating otherwise, orders placed 4 hours before the store shuts can be picked up the next day.


  • Delivery service
  • Installed sales items
  • Tinted paint
  • Items requiring assembly
  • Bulky and big items
  • Bulk orders

Examples of items that are not eligible:

  • Cabinets
  • Countertops
  • Flooring
  • Building materials, including Lumber
  • Major appliances

Can I order pickup from more than one store in the same order?

Yes, you can place orders for pickup from multiple stores in the same order. While shopping online, a screen with options for numerous stores will be available.

Click on the store link you want your order picked up from, and at the checkout area, you can see all the items you’ve selected and which store to go to pick up the order. You will even get a confirmation message in your email.

Can you explain how Buy Online, Store Pickup works?

Buy Online and Store Pickup is an option at Lowe’s that allows you to purchase through the website or the mobile app. It will enable you to go and pick up the order at the offline store without any extra charges.

If items are unavailable in one store, you can always add items from multiple stores to pick them up. For more details, read this article.

Do I need to bring anything to pick up my order?

If you want to retrieve orders, photo IDs and order numbers are required for identification. With streamlined processes, customers can buy online and rapidly pick up items without hassle.

Is it possible for me to change the pickup location after I’ve already given an order?

Pickup locations for existing orders can be changed through the Order details page if needed. All you need to do is follow the procedure provided. However, product availability may vary by location. Customer service can handle order modifications if required. For any issues, call 1-800-445-6937.

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